TripAdvisor


COVID-19 Update: Commitment to Health & Safety and Cancellation Policy


A MESSAGE FROM CARIMAR BEACH CLUB

New Cancellation Policy Due to COVID-19:

We hope that you and your family are all safe and healthy. As borders are reopening gradually in the region and restrictions are eased, Carimar remains operational and open with the services required to serve your future travel needs. We at Carimar will be ready to welcome you back.

We have implemented protocols and safety measures to make sure to keep everybody safe and still have their special time in their ‘home away from home’ with us in Anguilla. We fully understand that we all do not know what the next months might bring and with ever-changing travel restrictions, your vacation plans might change. To that end, until further notice, Carimar Beach Club is offering you flexibility, in case your travel plans are affected by official travel restrictions. In such a case, you can reschedule your vacation with us at no additional costs for a period of up to 13 months from your original arrival date. As an alternative, we can also offer a full refund of your deposit should your reservation be affected by the COVID-19 crisis and fall within the 60-day cancellation period. Please ask for our special cancellation policy for the Christmas/New Year 2020-21 period. Please contact us at carimar@carimar.com or call us toll-free 866-270-3764 to answer any questions or to reschedule your trip.

When you are ready, we will be ready to provide you with a much-needed escape to relax and rejuvenate after this incredibly stressful period. Please take care of yourselves and your family. Continue to follow us for the newest updates on Instagram @CarimarBeachClub and on Facebook where it is our pleasure to share with you a little piece of paradise until we can welcome you back.

We are here for you.


“A secret to happiness is letting every situation be what it is instead of what you think it should be… and making the best of it. “

– Anonymous

Our Commitment to Health and Safety:

We are committed to putting the safety and security of our guests and team members as our number one priority.  Prior to making a reservation and arrival at our hotel, we recommend all guests review the most up to date official traveler guidance to confirm eligibility to travel and stay at our hotel. 

At Carimar Beach Club, the health and safety of our guests and team members is our primary concern. To that end, we have taken significant measures in response to the Novel Coronavirus (COVID-19) pandemic to safeguard the well-being of all who visit our small resort. In conjunction with direction from the Centers for Disease Control & Prevention (CDC), World Health Organization (WHO) and updates from local health departments as well as guidelines published by Caribbean Hotel & Tourism Association’s Safe Stay checklist, Carimar Beach Club has crafted a suite of measures and procedures dedicated to ensuring the cleanliness of our resort and the safety of our community. Our program launches on July 15th and is crafted to reassure all, that health and safety are foremost in our hearts and minds.  

The layout and location of Carimar Beach Club are allowing our guests a maximum of privacy and personal space, which is certainly highly appreciated, especially in these times. All our apartments are very large (1100sqft or 100m2) and have their private outdoor space (balcony or porch). They have their individual access from the outside, at least 20 feet from the next entrance. There are only very limited common areas at Carimar Beach Club (Reception, Gym, Guest Laundry, Tennis Court). Procedures will guarantee that the necessary social distancing will always be maintained where needed and that these areas will be properly sanitized between usage. Beach chairs will be arranged at least 10 feet from each other’s family or party and assigned to be used only by the same party/family during their stay. 

In addition to our already rigorous cleanliness standards, the program’s principles include: 

A Heightened Deep-Cleaning and Sanitization Process

Hand sanitizing stations located throughout the property in high-touch areas including, but not limited to each apartment, reception entrance, gym, guest laundry. 

Utilization of sanitized guest room keys

Guests will be provided with hand sanitizer and face masks (if necessary) upon arrival.

Sanitizing wipes are available for high-touch areas.

Increased frequency of sanitizing high touch areas including, but not limited to handrails, door handles, entry doors.

Guest Accommodations (Apartments)  

Stringent cleaning and sanitizing protocols will be used to clean the apartments  

Your room will be cleaned and disinfected with our EPA-approved antibacterial cleaners prior to your arrival with a focus on all high-touch areas (e.g., switches and electronic remote controls, handles and knobs, bathroom surfaces, hard surfaces). All remotes will be wrapped for added protection.

Guest rooms will be cleaned prior to arrival with cleanroom door seal notification to indicate room has not been accessed after being thoroughly cleaned and sealed.

Decluttering of guestroom and removal of non-essential reusable items from guest rooms including, but not limited to collateral material, pen, paper, and directories. 

To allow our housekeeping team to cope with all those new cleaning procedures, all bathroom towels, facecloths, and bathmats will be replaced only twice weekly during your stay, however, you can always request fresh towels between as well during your stay if needed. All bedding, including sheets, pillowcases are changed once a week.

Beach towels will be supplied in your room. We are happy to replace these upon request.

All decorative pillows have been temporarily removed. Extra pillows and blankets have been removed but can be requested at the front office before 7 pm daily. 

The Guest information book, normally found in your guest room, has been removed. You will be provided with a PDF version prior to check-in.

We have provided hand sanitizer in your room and encourage you to wash your hands frequently and use the hand sanitizer. Please do not remove the hand sanitizer from your room.

If you require any service in your room (e.g., plumbing, electrical, TV, internet, air conditioners) we will ask you to temporarily vacate the room during service.

The use of Carimar’s bikes and snorkeling equipment are available upon request. Please allow 60 minutes for sanitizing.

Checking In & Out

Front desks will have temporary plexiglass barriers installed for added protection. Only one family/party will be allowed to enter the front desk area at the same time

We are requesting that guests take a break from shaking hands and hugging the Carimar family. This is tough! But we will make it up with BIG SMILES (6 feet away)!

During check-in, guests are provided with a COVID-19 fact sheet with hotel policies regarding distancing and personal protective equipment.

Introduction for contactless requests and inquiries (concierge service) communication by phone and electronic platforms (e-mails, WhatsApp, and more). 

Contactless check-out is now available. We will send you your final bill the evening before departure by email or other electronic messaging (WhatsApp etc.).

We will charge the credit card you provided at the time of your reservation via our secure online system, eliminating the need to physically handle your credit card and process your charges in-person. A copy of your final bill with the credit card receipt will be mailed to you within 24 hours of your departure. 

Keeping Each Other Safe

Guests and the members of the Carimar family are required to practice physical distancing of at least six feet from others while meeting each other on the grounds at Carimar Beach Club (except for your family/party).

All guests and Carimar employees will be monitored for signs of symptoms.

Complimentary face masks and individual hand sanitizers will be provided.  

Heightened focus on sanitizing and spacing of furnishings in high traffic areas like the reception is a priority too. Only one family/party at the time will be allowed to use guest laundry and gym (by appointment only) with sanitizing between the usage. 

Team Member Protocols

All team members receive mandated training on COVID-19 safety, sanitization, and response procedures.

All hotel Team Members will be provided with masks, gloves, and protective eyewear as required while continuing to provide exceptional hospitality services.

We look forward to welcoming you soon and thank you for your continued loyalty and support.